Shipping policy
SHIPPING POLICY
Last updated: September 3, 2026
1. ORDER PREPARATION
Each ON STUDIES piece is prepared and finished by hand.
Please allow 5–7 business days for your order to be prepared before shipment.
Business days do not include weekends or public holidays.
2. WHERE WE SHIP
We currently ship to the United States, the European Union, and selected markets in Asia-Pacific.
Available shipping destinations are shown at checkout.
We may update the countries and regions we ship to from time to time.
3. SHIPPING RATES
Available shipping methods and rates are shown at checkout based on your delivery destination.
Orders of US$79 or more qualify for free shipping.
Any applicable shipping charge will be shown before you complete payment.
4. DELIVERY TIMES
Delivery times vary by destination and are counted from the date your order is shipped, not the date the order is placed.
Estimated delivery times may be shown at checkout where available.
Delivery estimates are not guaranteed. Customs clearance, carrier delays, weather, public holidays, local delivery conditions, and other circumstances outside our reasonable control may affect delivery times.
5. TRACKING
Once your order has been shipped, we will send you a shipping confirmation email with tracking information where available.
Tracking information may take some time to update after the parcel has been handed to the carrier.
6. DUTIES AND TAXES
Where supported, import duties and taxes are prepaid or handled by ON STUDIES.
Any taxes required at checkout will be calculated based on your delivery destination.
Import and tax requirements vary by destination and may change over time.
7. CUSTOMS
International shipments may be subject to customs processing in the destination country or region.
Customs clearance may occasionally delay delivery.
Where additional information is required by customs or a carrier, the recipient may be asked to provide information necessary for delivery or clearance.
8. SHIPPING ADDRESS
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you notice an error in your shipping address, contact us as soon as possible at onstudiesjewelry@gmail.com.
Once an order has entered preparation or has been shipped, we may not be able to change the delivery address.
If an order is returned because an incorrect or incomplete address was provided, any additional shipping costs may be deducted from the refund where permitted by law.
9. REFUSED OR UNACCEPTED DELIVERIES
Orders refused at delivery, or returned because delivery was not accepted, may be treated as change-of-mind returns unless the issue resulted from our error or another circumstance protected by applicable law.
Any return shipping or carrier charges billed to ON STUDIES may be deducted from the refund where permitted by law.
Please refer to our Refund Policy for more information.
10. DELAYED OR MISSING SHIPMENTS
If your tracking has not updated for an extended period or you believe your shipment may be delayed or missing, contact us at:
onstudiesjewelry@gmail.com
Please include your order number so that we can check the shipment with the carrier.
Carrier investigations and available remedies may depend on the destination, carrier, and circumstances of the shipment.
11. DAMAGED PACKAGES
If your item arrives damaged, please contact us at onstudiesjewelry@gmail.com and include:
- Your order number
- Clear photographs of the item
- Clear photographs of the packaging where relevant
Please refer to our Refund Policy for details about damaged or defective items.
12. CONTACT
For shipping-related questions, contact:
ON STUDIES
Operated by:
广州市汐禾文化创意有限公司
(Guangzhou Xihe Culture & Creative Co., Ltd.)
Email:
onstudiesjewelry@gmail.com